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We have endeavoured to make our Terms and Conditions as easy to read as possible using plain English.

These pages and any other associated pages contain the Terms and Conditions on which we supply any of the products listed on our website at www.printgb.co.uk.

We advise that you read these Terms and Conditions carefully before ordering any products.

You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you are unsure about any aspect then please contact Customer Service before placing an order. 

Definitions

Contract 

This means any purchase of items from our site, between us and you.

Conditions 

This means the standard T&C’s of the sale, including the Returns Policy and any special terms and conditions confirmed in writing by us.

Goods

This means the products or services which includes print, garments, poster, exhibition stand, displays, promotional item gifts that we sell at www.printgb.co.uk in accordance to out Terms and conditions.

We

This means Printgb Limited  “us” and “our” shall hold the same meaning. 

Buyer

The person, firm or company who purchases the Goods from the Company.

The term “you” or “your” refers to the user or viewer of our website.

We are a limited company registered in England company number 13058561

Our registered office 71-75 Shelton Street, London WC2H 9JQ

You can contact us bu email on info@printgb.co.uk if you have any quieries

The Law

These conditions and all other expressed terms of the Contract shall be governed and construed in accordance with the laws of England.

VAT

Value Added Tax chargeable under English law for the time being and any similar additional tax.

A reference to a law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.

About the use of this website and our communication

Accessing our website means that you automatically agree to our Terms and Conditions. If you do not agree with them then please do not use our website and leave it immediately. Our website is provided to you for your personal use only or that of your company.

Product images you see displayed in our website are a reasonable representation of the actual merchandise/print/displays. Every care is taken to ensure accuracy but the images are a guide only.

By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is honest, accurate, current and complete in all aspects.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, 

As part of our effort to make further improvements to our services we provide to our customers telephone calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing emails.

Our employees are not authorised to make any representations concerning the goods unless confirmed first by us to you in writing. When placing an order with us you acknowledge that you have not relied on any such representations which are not confirmed. In other words verbal agreements are worthless unless accompanied in writing.

All specifications, templates, drawings and particulars of weights, sizes and performance issued by us are a guide only.

Our website

We make no claim that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.

If you choose to access this website from outside the UK you are responsible for compliance with local laws if and to the extent local laws are applicable.

Making a contract with us

When you place an order with PrintGB, you are making an offer to buy goods. After receipt of your order we will send you an automatic order acknowledgment email detailing the products and prices you ordered. If you do not receive such an email within one working day of placing your order please contact us.

The order acknowledgment email is an acceptance of your order. Acceptance of your order and formation of the contract will only take place once confirmation has been sent. If everything is OK with your order the next correspondence will be  a despatch confirmation email when the products you have ordered have been despatched.

If there is a problem we will contact you as soon as possible.

If the goods are no longer available, or that we have made a error in price, we will advise you of this. We will offer alternatives where possible.

If there is an error in price we will inform you of this before your conformation email

All prices shown in the website are in pounds sterling and exclusive of VAT. 

Dimensions: Large format 

The Buyer will specify the height and width, visual size and finished size from outer edge to opposite outer edge of hemmed / pocketed / kedered extra material of printed pieces). The Company will use its best endeavours to achieve those dimensions but it is deemed that the Buyer will accept the dimensions achieved by the Company providing they are within 3% of those dimensions (width(s) and height(s)) specified by the buyer. 

Dimensions: General print

Buyer will specify the height and width, visual size and finished size, ensure bleed has been added to the minium specification. where no specification is set then industry standard on 3mm print bleed shall apply. Where artwork has been provided incorrectly, the customer shall be notified by email of this error and the job will be stopped until new artwork is received.

Colour

Accrate colours are achieved when the Buyer provides the Company with a coated pantone number to be achieved for designated areas of block colour. Where the Buyer or their agent does not provide such information then the Buyer is deemed to accept the colours on the print(s) produced by the Company’s ‘print from file process’.

Due to the nature of the printing method colour match  are not guranteed and need a sepertate process to that offered online.

Sample or Test Prints

Where the Buyer requires a sample, matchprint or or print proof prior to authorising production of their order the Company will provide such prints at  our normal rate subject to delivery and VAT. Such additional charges cannot be refunded to the Buyer in whole or in part.

Company’s Right to use Buyer’s Artwork

Unless refused in writing by the buyer at the time of placing their order(s) with the Company then the Company will presume, and be so indemnified by the Buyer, that it has the Buyer’s permission, and that of their client, to use any artwork provided to demonstrate the Company’s services in its website, brochures and any other promotional products.

Free Artwork

A minimum order value applies before artwork is offered. It is limited to specified items and can be changed with our noticed and is time limited.

The following must be supplied

A brief to include style and colour requirements

All text and images and logos

Once other artwork is completed you will be sent a proof

If you accept the proof we continue to print stage

If we have made an error we will reproof and then continue to print stage no additional charge.

If you make changes then we will inform you of the additional cost and re proof.

Please ensure that you carefully check everything twice. We advise ask a second person to check. Once you sign off on the artwork we presume that you have checked everything and will print that file. Any errors found after printing will be the fault of the Buyer.

What is not covered

    • Brand or logo design
    • Multiple proofs or amendments
    • Stock images or vector graphics
    • Any Photoshop or illustration work
    • Match proofs or printed proofs
    • Stock or Vector images
    • Photography
    • Time relative ot the cost of print

Please note 

All artwork remains the property of PrintGB and will be stored on our system for future use.

You are not charge again for the artwork, unless there are corrections made.

Cancelation

If the customer for whatever reason cancel the job which include artwork and artwork production has commenced then a refund will be offered less time spent at a rate of £45.00 per hour

Payment

We accept Bank transfer, cheque and cash.

Shopping, registering as a client and placing an order

When you place an order you will be asked to register as a customer with us. You will then be given a personal log-in name and password combination

Your personal details will be stored behind your log-in name and password and can only be accessed and changed by you. As soon as you have a log-in name and a password, you can place an order. 

Once you have placed an order, it will then be confirmed by email. Please check your order and the confirmation thoroughly. It is important that you give a correct and personal email address when you register in order to avoid errors. 

When placing an order you have agreed that these Terms and Conditions apply to such order.

Delivery charges

A charge is made to cover delivery on all orders sent to single UK mainland address. This is normally next day. No guarantees are made on delivery time.

Same day courier is and optional extra please call for information.

The delivery charge is not included in international delivery. Please call for information.

Free delivery 

Free delivery is available on orders where specifically stated. It applies to mainland UK only.

Additional charges may apply for multi-drop addresses for one product, or from a number of different products as these may have to be treated as individual orders and additional charges applied.

Delivery

When your order has been shipped we will send you a despatch confirmation by email.

We aim to process your order within one working day. Delivery times to UK mainland addresses is dependent on the product. We always endeavour to send your goods as quickly as possible without additional charges. Your order may arrive in more than one delivery.

All delivery is scheduled for next day, no given time is offered for delivery. If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.

When a  same day, next day, Saturday or timed delivery service is offered no guarantee is offered of success, We are solely reliant on the courier company. We will not be liable or responsible for any failure to deliver, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control

A tracking code will be made available where applicable.

Safe disposal or recycling of all packing materials is your responsibility.

Goods damage in transit

While we make every attempt to  ensure correct packaging of all our goods to avoide damage. 

If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. 

We will offer you the choice of a replacement or a full refund. 

IMPORTANT – if goods arrive clearly damaged the it is vital that you SIGN FOR GOODS AS DAMAGED failure to do so will delay any refund or claim.

Guarantees

Manufacturer’s Goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.

The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

Cancellation and Return Policy

If you change your mind as wish to cancel the job, it is essential to do so as soon as possible. You will still be charged if we have started the job. We will not start any job until payment has beeen made.

We cannot accept returns on print or personalised items made to our customers’ specification.

Faulty Goods

If there is a problem with printing or garments please contact us to discuss the matter further.

No claim for faulty goods can be made if any of the following applies:

    • Damage caused misuse or negligence
    • Improper use or careless maintenance
    • Normal wear and tear
    • Damage caused by incorrect washing
    • Not signed for as damaged

Returns Process

For orders delivered to a UK address, if you want to return any faulty products in line with our Return Policy, please contact us at info@printgb.co.uk. 

Liability and Indemnity

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book any installation of the goods until you have received them and inspected them. Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. 

Jurisdiction

These Terms & Conditions and all matters connected with any order you place on our website are governed by English law. You agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with, or arising out of, the website or any order you place on the website, by telephone or email

These Terms and conditions are not transferable to another person without our prior written consent, this will not affect your rights under these Terms.

General

We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders.

These Terms apply to our information and offer to you, the agreement between us and any related communication. 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes in include but not limited to:

Strikes, Mechanical Breakdown, Supply Shortages, Telecommunications Breakdown, Civil Commotion, Terrorist Attack Or Threat Of Terrorist Attack, Fire, Explosion, Or Any Natural Disaster, 

All goods produced in date order. Any print, including time critical work are from acceptance of final proof. Only when the final proof(s) are passed for print and we received written instruction by email to confirm you are happy to proceed will the goods to sent to print. VERBAL INSTRUCTION IS NOT PROHIBITED

PrintGB reserve the withhold the right to refuse orders, at our sole discretion, for (but not limited to):
    • Goods which will cause offense
    • Copyrighted material
    • Copyrighted images or phrases
    • Any work supplied  by the customer the customer will ideminfy Printgb.co.uk against all claims.

If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.